Frequently Asked Questions
Our Company & Process
When did Felt+Fat start?
Felt+Fat was started in 2013, as a small studio focused on creating custom tableware for Philadelphia chefs. Today, our wares are in over 140 restaurants in five different countries, as well as thousands of homes.
During that time we’ve grown from a studio into a manufacturer, while maintaining our focus on the relationships that people have with our products. Our tableware is designed to act as a minimalist backdrop, so that our customer’s culinary creativity and experimentation is the focus.
Where are your products made?
All Felt+Fat products are handmade in our studio in Philadelphia, PA.
What are your products made of?
We create all of our wares from our proprietary porcelain clay, mixed in house, cast in molds and finished with our custom line of glazes. Our process and finishing allows for slight variations in each piece, while retaining negligible differences in size, resulting in tableware that is both unique and consistent.
How do I take care of my Felt+Fat pieces?
Dishwasher safe. Microwave safe.
Felt+Fat tableware has been designed for use in restaurants. Our dishes are handled daily by chefs, servers, bussers, and clients in fast-paced environments around the country. That means they should last a lifetime in your home.
Will cutlery mark my pieces?
Felt+Fat produces glazes in both matte and glossy finishes. Scraping cutlery over the surface of a matte glaze can often leave light marking on the surface of your piece. Glossy glazes are much less prone to cutlery marking. Marking can be more or less noticeable depending on the color of the glaze and the pressure and age of said cutlery, however you will find over time that these marks tend to blend out into a general patina on your plate or bowl.
Occasionally cleaning your wares with the commonly available 'Barkeeper's Friend' will remove most if not all marks in short order.
Can I combine discount codes to save extra?
Only one discount code can be used per order. Additionally, discount codes cannot be stacked atop sale prices.
Can I pickup my order in-person?
We can absolutely accommodate in-person pickups from our Philadelphia studio. Just select "Pick up" in the delivery options section at checkout.
We are open from 9AM-5PM from Monday to Friday for pickups.
Shipping, Returns & Exchanges
How long will it take for my order to ship?
Each and every one of our wares is handmade to order by our production technicians in our Philadelphia studio. Because of this, we put your order into production when we receive it. Most orders will ship in 6 weeks or less, if it looks like your order is going beyond that 6-week limit we will do our best to reach out to you with an update. Certain limited edition products are ready to ship and will be labeled as such.
What happens if my pieces arrive broken?
If wares arrive broken, please provide photo evidence of the broken shipment as you found it in the box within 72 hours of your packages arrival. Photos can be sent to email@example.com with the order number in the body of the email. We will re-ship any broken wares as quickly as possible.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.